Privacy Policy

Last Updated: July 21, 2026

At , we are committed to maintaining the highest standards of confidentiality, security, and privacy for our guests, resort visitors, and website users. This Privacy Policy outlines how we collect, use, and protect your personal data in connection with our hotel, dining, VIP services, and casino resort facilities in Australia.

1. Information We Collect

To provide you with an exceptional luxury experience, we may collect personal information about you, including:

  • Contact Information: Full name, email address, phone number, and physical mailing address.
  • Reservation & Guest Details: Suite preferences, stay dates, special requests, and fine dining booking preferences.
  • Identity & Regulatory Data: Government-issued identity verification (where required for resort registration and regulatory casino compliance).
  • Technical Data: IP addresses, browser types, cookies, and device identifiers collected automatically when visiting our website.

2. How We Use Your Information

Your personal data is used solely to enhance your stay and deliver personalized hospitality services:

  • Processing hotel room bookings, suite reservations, and guest inquiries.
  • Providing access to exclusive VIP programs and customized resort experiences.
  • Ensuring security, legal compliance, and responsible gaming standards.
  • Improving our website navigation, user experience, and guest relations.

3. Data Protection & Security

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. Access to personal data is strictly restricted to authorized staff who require it to perform their operational duties.

4. Sharing Information with Third Parties

Ashvalleygroup does not sell, rent, or trade your personal data to third parties. We may share necessary information with trusted service providers (e.g., secure payment processors, booking technology platforms) under strict confidentiality agreements, or when required by Australian legal and regulatory authorities.

5. Cookies and Tracking Technologies

Our website utilizes cookies and similar web tools to optimize performance, remember your preferences, and deliver a tailored browsing experience. You can manage or disable cookie preferences directly through your web browser settings.

6. Your Privacy Rights

Depending on applicable privacy laws, you have the right to request access to, correction of, or deletion of your personal data held by Ashvalleygroup. If you wish to exercise any of these rights, please contact our Guest Relations team.

7. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please reach out to us:

  • Email: info@ashvalleygroup.com
  • Phone: +61 2 1234 5678